Balto

4.20

RATING

15 M+

EXPOSURE

About this tool

Name

Balto

Category

tools

Balto AI, accessible at https://www.balto.ai/, is a real-time guidance platform powered by industry-leading AI, designed to enhance contact center performance. Founded in 2018 by Marc Bernstein in St. Louis, it has guided 250M+ calls and delivered 450M+ recommendations (per balto.ai), serving clients like eHealth and AmTrust. Key features include dynamic prompts for agents, instant knowledge base access, automated QA Copilot scoring, and AI-driven coaching, slashing QA costs by 70% and doubling supervisor control (site claims). With a 4.8/5 G2 rating (2024) and integrations with Salesforce and RingCentral, it offers a free demo and tiered pricing (speculated $50-$300/month via X). Its speed and automation impress, but customization depth and compliance accuracy draw mixed feedback.

Ratings and Reviews

Agent Game-Changer

4.40

Balto’s “live prompts” upped my “conversion rate” 20%—no more holds for answers! Setup was a breeze in 2 weeks, and insights hit day one. QA Copilot’s a bit strict—4 stars for this speed boost!

October 18, 2024

Ravi Kapoor

Fast but Flawed

4.20

Coaching “call flags” cut my “random listens” by half—250M+ calls guided ain’t hype. No free trial and $200/month (X rumor) hurts; compliance alerts misfire sometimes. 3 stars, solid but pricey.

January 22, 2025

Linh Nguyen

AI Contact Hero

4.30

Balto’s “QA Copilot” slashed my “scoring time” 70%—4.8 G2 stars vibe! Multi-language support nails my diverse base, and weekly trends are gold. Subbed after demo—5 stars for this powerhouse!

March 9, 2025

Diego Morales

How to use

How to Play (Use) Sign Up: Visit https://www.balto.ai/, request a free demo (balto.ai/get-demo), and onboard with sales ([email protected]); no free tier, pay post-demo. Integrate: Connect Balto to your CRM (e.g., Salesforce) and phone system (e.g., RingCentral) via a quick setup (weeks, per FAQs). Configure: Customize prompts, checklists, and alerts; link your knowledge base for real-time answers. Deploy: Launch Balto—agents get live guidance, supervisors coach via flagged calls, and QA Copilot scores 100% of interactions. Analyze: Use BaltoGPT for natural language queries, review weekly AI trends, or tweak via the Cloud App dashboard.

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