Capacity

4.60

RATING

1480 M+

EXPOSURE

About this tool

Name

Capacity

Category

tools

Capacity, at https://capacity.com/, is an AI-powered support automation platform launched in 2017, focused on streamlining customer and employee support through AI-driven workflows. Using proprietary LLMs, NLP, and RPA, it serves businesses across industries with over 19,000 customers. Core features: Ticket Deflection: Automates 90% of inquiries; Agent Assist: Provides real-time support suggestions; Workflow Automation: Handles escalations and follow-ups; Integration Support: Syncs with Salesforce, Slack, Zendesk; Analytics: Tracks support performance metrics.

Ratings and Reviews

Support Automation Boost

4.00

Capacity’s “ticket deflection” made my “support” effortless—users love it! Fast, integrations solid. Onboarding complex—4/5 stars.

April 25, 2025

Priya Sharma

Fast but Steep Setup

3.50

“Agent assist” for “team” was quick—user praise earned. Zendesk sync’s seamless, but onboarding needs simpler guides. 3.5/5 stars.

April 30, 2025

Arjun Patel

My Support Ally

4.50

Capacity’s “analytics” aced my “ticket tracking”—users rave! Paid Mode’s Salesforce integration shines, automation top-notch. 4.5/5 stars.

May 5, 2025

Riya Khan

How to use

Sign Up: Visit https://capacity.com/, request demo at https://capacity.com/demo, or contact [email protected]. Setup: Connect to Salesforce or Slack, done in days to a month. Core Action: Automate tickets, assist agents, or streamline workflows, AI-driven. Manage: Track analytics or export data via dashboard. Enhance: Customize workflows or integrate apps at https://capacity.com/.

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