Cardina

4.40

RATING

733 K+

EXPOSURE

About this tool

Name

Cardina

Category

tools

Cardina is an intuitive tool designed to visually assist customers in real-time, either over phone or live chat. With just one click, agents can instantly see, draw on, and co-browse a customer’s screen, offering a seamless support experience. There’s no need for downloads, meeting links, or complicated setups—Cardina’s simplicity ensures that both the customer and support agent can interact smoothly without unnecessary frustration. This tool is ideal for businesses that want to provide personalized, visual guidance to their users, making troubleshooting, product demos, and support much easier.

Ratings and Reviews

Incredible Customer Support Tool!

4.50

Cardina lets us guide customers easily with one click. No downloads needed, and it’s super fast.

2024-12-27

Sarah

So Easy to Use!

4.60

Love how simple it is. Just click and I can see and draw on the customer's screen.

2024-12-26

Alex

Effective for Live Support

4.00

Helps a lot with troubleshooting. The co-browsing feature is smooth, but I’d like more drawing options.

2024-12-25

James

How to use

How to Use Cardina AI: Set Up Your Account: Sign up for Cardina and integrate it into your customer support system (phone or live chat). Initiate a Session: When a customer needs assistance, simply start a phone or live chat session and click to initiate the co-browsing feature. Co-browse and Draw: You’ll be able to see the customer's screen in real-time, draw on it, and guide them visually to resolve issues or explain processes. Provide Assistance: Use the visual cues to troubleshoot, answer questions, or guide customers through specific tasks. End the Session: Once the customer is satisfied with the assistance, simply end the session.

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