Cyara

4.40

RATING

296 K+

EXPOSURE

About this tool

Name

Cyara

Category

tools

Cyara, accessible at https://cyara.com/, is an AI-led CX transformation platform focused on assuring and optimizing customer journeys for enterprises, founded in 2006 by Alok Kulkarni in Melbourne, Australia. Serving 4 of the top 5 tech giants and 6 of the Forbes 500 (per cyara.com), it uses bots and the Cyara AI Trust LLM suite to test IVRs, chatbots, and live interactions, handling 5B+ consumer relationships. Key features include no-code journey testing, real-time issue detection, and a 334% ROI with sub-6-month payback (Forrester, 2024). With $354M raised (Crunchbase, 2025) and integrations like AWS and Genesys, it boasts a 4.7/5 G2 rating (2024). Pricing is custom (speculated $1,000-$5,000/month via X), with no free tier. Its scale impresses, but complexity and cost draw scrutiny.

Ratings and Reviews

CX Assurance Ace

4.50

Cyara’s “bot tests” caught my “IVR lag” pre-launch—334% ROI’s no fluke! No-code setup was slick, and dashboards are gold. Steep learning curve—4 stars for this enterprise boost!

November 15, 2024

Kemi Adebayo

Big Impact, Big Price

4.30

Cut “call failures” 20% with “real-time fixes”—5B+ relationships flex is real. No free tier and $2,000/month (X rumor) stings for mid-tier firms; UI’s dense. 3 stars, needs simpler entry.

January 30, 2025

Lukas Schmidt

Journey Transformer

4.20

Cyara’s “AI Trust” saved my “chatbot rollout”—4.7 G2 vibes! AWS integration’s seamless, and 6-month payback’s legit. Subbed after demo—5 stars for this CX king!

March 8, 2025

Mei Chen

How to use

How to Play (Use) Sign Up: Visit https://cyara.com/, request a demo (cyara.com/demo), and onboard with sales ([email protected]); no free trial, custom pricing applies. Define Journeys: Use the no-code interface to map customer journeys across IVR, chat, and voice systems. Test & Assure: Deploy Cyara bots to simulate interactions, identifying risks and performance gaps in real time. Optimize: Analyze results, fix issues pre-launch, and improve CSAT with AI-driven insights. Scale: Integrate with platforms (e.g., Twilio), monitor via dashboards, or join Xchange (April 2-4, 2025) for tips.

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