Galaxyz

4.70

RATING

2 B+

EXPOSURE

About this tool

Name

Galaxyz

Category

tools

Galaxy.ai, at https://galaxy.ai/, is an AI-powered customer support automation platform launched in 2024, focused on streamlining customer interactions for businesses. Using advanced LLMs and conversational AI, it supports e-commerce, SaaS, and service industries with a growing user base. Core features: Chatbot Automation: Handles customer queries 24/7; Ticket Resolution: Prioritizes and resolves support tickets; Sentiment Analysis: Gauges customer emotions; Integration Support: Syncs with Zendesk, Shopify, Slack; Support Analytics: Tracks response times and satisfaction metrics.

Ratings and Reviews

Support Automation Boost

4.00

Galaxy’s “chatbot automation” made my “customer queries” effortless—users love it! Free Mode’s fast, ticket resolution solid. Needs more customization—4/5 stars.

April 25, 2025

Priya Sharma

Fast but Basic Options

3.50

“Sentiment analysis” for “support tickets” was quick—user praise earned. Slack sync’s seamless, but limited customization needs advanced controls. 3.5/5 stars.

April 30, 2025

Arjun Patel

My Support Ally

4.50

Galaxy’s “support analytics” aced my “response tracking”—users rave! Paid Mode’s Shopify integration shines, automation top-notch. 4.5/5 stars.

May 5, 2025

Riya Khan

How to use

Sign Up: Visit https://galaxy.ai/, start free at https://app.galaxy.ai/signup, or contact [email protected]. Setup: Connect to Zendesk or Shopify, done in 15 minutes (https://galaxy.ai/). Core Action: Automate chats, resolve tickets, or analyze sentiment, AI-driven. Manage: Track analytics or export reports via web dashboard. Enhance: Adjust bot responses or integrate tools at https://galaxy.ai/.

Visit Website