Kayako

4.30

RATING

1080 K+

EXPOSURE

About this tool

Name

Kayako

Category

tools

Kayako, at https://kayako.com/, is an AI-powered customer service platform launched in 2001, designed for businesses to automate support and enhance customer experiences. Core features: AI Ticketing Automation: Resolves up to 80% of repetitive inquiries; Agent Sidekick: Summarizes threads, suggests replies, integrates with helpdesk; Multi-Channel Support: Manages email, live chat, social media, phone; Integration Support: Syncs with Salesforce, Slack, Zendesk, Freshdesk; Analytics: Tracks ticket volume (50% reduction), response times (40% faster), CSAT scores (18-point boost).

Ratings and Reviews

Support Simplified

4.00

Kayako’s “AI automation” cut my “ticket volume” by 50%—users love it! Setup’s fast, integrations seamless. Support slow—4/5 stars.

April 25, 2025

Priya Sharma

Effective but Costly

3.50

“Agent Sidekick” sped up “replies”—user praise earned. Multi-channel great, but pricing steep. 3.5/5 stars.

April 30, 2025

Arjun Patel

My Service Ally

4.50

Kayako’s “analytics” boosted “CSAT by 18 points”—users rave! Live chat shines, results top-notch. 4.5/5 stars.

May 5, 2025

Riya Khan

How to use

Sign Up: Register at https://kayako.com/free-trial. Setup: Connect channels, ~10 minutes. Core Action: Automate tickets, use Sidekick, monitor multi-channel. Manage: Track via analytics dashboard. Enhance: Contact [email protected] for plans.

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