Mava

4.40

RATING

16 M+

EXPOSURE

About this tool

Name

Mava

Category

tools

Mava, accessible at https://www.mava.app/, is an AI-powered customer support platform designed for community-driven businesses, integrating with Discord, Telegram, Slack, email, and web chat. Launched by an unspecified team (backed by Y Combinator S22 and AlleyCorp), it unifies support across public and private channels via a shared inbox, handling 2M+ private tickets and 50K+ public AI responses for 1,000+ communities. Key features include instant AI training with existing content (e.g., Google Docs, GitBook), automated responses for repetitive queries, a customizable web chat widget, and analytics for ticket tracking. With a free plan (100 requests/month) and paid tiers ($99-$999/month per mava.app/pricing), it offers unlimited agents and seamless human handovers, targeting teams on community platforms. While praised for scalability (X buzz, 2024), its AI accuracy and free tier limits draw critique.

Ratings and Reviews

Community Support Boost

4.10

Mava’s Discord integration synced 50+ tickets into one inbox—AI handled “FAQ spam” like a champ! Free plan’s 100 requests were enough to test, but web chat customization took tweaking. Solid 4 stars for scaling ease!

September 25, 2024

Tara Lin

Decent but Restricted

4.40

AI trained on my “GitBook” fast and cut Slack noise, but free tier’s 100-request cap hit quick—$99/month minimum stings. Analytics are basic, and AI missed some context. 3 stars for potential, needs more free juice.

January 18, 2025

Leo Patel

Support Simplified

4.30

Mava’s AI cleared 200+ Telegram queries in a week—1,000+ communities vibe with this! The shared inbox and unlimited agents are clutch for my team. Subbed at $99/month—5 stars for this lifesaver!

March 8, 2025

Mia Ortiz

How to use

How to Play (Use) Sign Up: Visit https://www.mava.app/, sign up free with email/Google (100 requests/month), or choose a paid plan ($99-$999/month). Integrate: Connect Discord, Telegram, Slack, or add a web chat widget; link your knowledge base (e.g., website, docs) for AI training. Manage Tickets: Handle support requests from all channels in the shared inbox, using status tracking and automations. Deploy AI: Let Mava AI answer repetitive questions in public channels or private tickets, with human handover options. Analyze & Improve: Use analytics to monitor performance, refine AI responses, or request a demo via web chat for support.

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