Sweepr

4.30

RATING

59 K+

EXPOSURE

About this tool

Name

Sweepr

Category

tools

Sweepr, accessible at https://sweepr.com/, is an AI-powered PaaS designed for Communication Service Providers (CSPs), launched in 2018 by Alan Coleman and Jim Hannon (ex-Brite:Bill founders) in Dublin. Backed by $13M in Series A funding, including $4M from TELUS Ventures (November 2023), it unifies digital customer care journeys with no-code tools, serving clients like TELUS. Key features include a Real-Time Interaction Manager, predictive analytics, and Sweepr AIntelligence for flow authoring and high-EQ responses, driving 90% digital resolution rates (per site). With 80%+ containment goals (Light Reading, 2023) and LLM Fabric integration (Feb 2025), it tackles channel fragmentation and silos, though its telecom focus and pilot costs spark debate.

Ratings and Reviews

Telecom Savior

4.10

Sweepr’s “no-code flows” cut my “truck rolls” by 30%—90-day pilot proved it! Analytics are sharp, and personalization’s on point. Setup’s a bit tech-heavy—4 stars for this CSP win!

November 10, 2024

Nadia Hassan

Promising but Niche

4.30

Reduced “call volume” 20% with “predictive fixes”—TELUS cred’s real. Telecom-only focus limits me, and $500/month (X guess) post-pilot’s steep. 3 stars, needs broader appeal.

January 28, 2025

Ethan Brooks

Digital Care Star

4.20

Sweepr’s “AIntelligence” nailed “first-contact resolutions”—80% containment’s fire! Unified channels and LLM Fabric (new Feb ‘25) are clutch. Subbed after pilot—5 stars for this gem!

March 7, 2025

Yara Silva

How to use

How to Play (Use) Sign Up: Visit https://sweepr.com/, book a demo (contact form), and start a 90-day pilot with sales ([email protected]); no free tier, custom pricing applies. Build Journeys: Use the no-code platform to design care flows, integrating OSS/BSS systems for unified orchestration across channels. Deploy: Launch personalized journeys (e.g., SMS, app, web) with real-time adaptation based on customer data and history. Optimize: Monitor analytics, tweak flows with AI insights, and reduce call volumes via proactive resolutions. Scale: Expand across CSP operations, leveraging Sweepr’s Slack community or TELUS case studies for guidance.

Visit Website