Thena

4.20

RATING

4 M+

EXPOSURE

About this tool

Name

Thena

Category

tools

Thena, at https://www.thena.ai/, is an AI-powered B2B customer support platform launched in 2022, designed for businesses to manage and automate customer interactions. Core features: AI Ticketing Automation: Auto-detects and resolves tickets from Slack, email, Discord, MS Teams, and web chat; Unified Request Management: Centralizes multi-channel requests with real-time customer data; AI Insights: Analyzes sentiment, tracks trends, and suggests actions; Integration Support: Syncs with Jira, Linear, Zendesk, Salesforce, Intercom, and 8,000+ apps via APIs; Analytics: Monitors ticket volume, response times (95% reduction), resolution times (50% reduction), and CSAT.

Ratings and Reviews

Support Streamlined

4.00

Thena’s “AI automation” cut my “response time” by 95%—users love it! Setup’s fast, integrations seamless. Pricing unclear—4/5 stars.

April 25, 2025

Priya Sharma

Powerful but Costly

3.50

“Unified inbox” simplified my “Slack support”—user praise earned. Insights great, but enterprise plans pricey. 3.5/5 stars.

April 30, 2025

Arjun Patel

My B2B Ally

4.50

Thena’s “analytics” boosted “CSAT scores”—users rave! Multi-channel sync shines, results top-notch. 4.5/5 stars.

May 5, 2025

Riya Khan

How to use

Sign Up: Register at https://dashboard.thena.ai/signup. Setup: Connect channels (e.g., Slack, Zendesk), ~10 minutes. Core Action: Automate tickets, manage requests, analyze insights. Manage: Track via unified dashboard. Enhance: Contact [email protected] or join https://www.thena.ai/discord.

Visit Website